SHIPPING

What are your shipping rates and delivery times?

Rates are calculated at checkout based on the weight and distance of the package.

Can my shipping address be changed after my order is placed?

Yes, as long as your order has not been shipped .

What should I do if my parcel is lost?

If you are experiencing issues with delivery, contact us to have the matter sorted. 

RETURNS

What is your return and exchange policy?

We offer refund or exchange for up to 30 days after your order was received. The item(s) must be in original condition (unworn, unused, undamaged). The Items should be returned with all their original packaging to ensure they are adequately protected in transit. We are not responsible for items lost or damaged during the return.

If I placed my order online, can I return or exchange items in store?

Yes. Visit us within 30 days of delivery.

When working at a miniature scale as we do in the jewelry world, life is a game of millimetres. Just a couple can make all the difference in fit. Please read our sizing chart to help choose your proper size. We have put together some advice below to lend you a hand.

Ring fitting advice

The ring should feel snug enough such that it does not slip off, but large enough to slide over the knuckle of the finger. For best results, measure your ring size at the end of the day when your fingers are at their warmest.

Bracelet fitting advice

Measure your wrist at the position where you would like it to rest.The bracelets are intended to be worn slightly relaxed, at or a little above the wrist bone. Gently apply equal pressure to both sides of the bracelet to make slight adjustments to the size up or down.

Need help in choosing the right size?

Do you have any tips on jewelry care?

While each piece has been designed and crafted to be enjoyed for years, they are not impervious to wear and tear.  When properly looked after, they will age gracefully.

Do:

Put your jewelry on after dressing to reduce the chances of snagging.

Store it in a box or pouch when it is not being worn.

Avoid:

Wear during exercising, swimming, bathing, housework, gardening, or soaking in a hot tub.

Contact with cosmetics, lotions, perfumes, hair styling products.

Contact with household cleaners and chemicals especially those containing bleach.

Don't Drop!

How do I clean my jewelry?

Mix 1 part of liquid soap to 4 to 6 parts warm water.

Let the jewelry soak for a few minutes.

Scrub lightly using a soft toothbrush.

Rinse with water.

Dry if off with a lint free cloth or paper towel.